> The quality of what we provide seems to matter 0, we are up about 40% issues in prod year-to-year but the users and their engagement is also growing.
Sorry for going into a tangent here, but I'm actually unsure if I hate the structures and economic incentives that makes this possible, or if I hate you specifically for defending something so rotten
Next time I rage at some broken UI in some damn service I'm forced to use because that's where people are, I'll remember this comment
It's all incentives. Blaming the GP for their slop is like blaming your labrador for getting fat when you overfeed it.
I am not defending anything here, I am not happy about the status quo, I just know that the moment we stop doing this, another company will just do it and take the market share because the incentives are made this way. We already saw it happen before.