alt Hacker NewsI think ideally a product should not need customer service in the first place.
I had wildly different results. A lot of customer service sucked, other customer service was ok-ish. But in general it always takes away my time. Often a really well-designed manual, FAQ etc... solves most issues. Only in a few instances I had to rely on customer services.
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I think ideally a product should not need customer service in the first place.
That's what I tell my boss when she asks what can be done to increase the number of visitors to our web site.
I keep telling her, this isn't Burger Hut, it's healthcare. If people are visiting the web site, it's because things are going poorly, not because things are going well. If the doctors do their jobs, I don't have to do mine.
That seems unrealistic? If my order gets destroyed in shipping, or I need to order a replacement gizmo, I'll need to reach out to the company.