It does smell like AI. The one bit that gave me pause was "Thank you again, I do hope that this issue is resolved quickly." AIs don't usually do comma splices. Maybe it was AI with light human editing.
It could have been the other way around, with a human typing and something like Grammarly cleaning up the text.
It could have been the other way around, with a human typing and something like Grammarly cleaning up the text.