alt Hacker NewsI mean, you quoted them as saying "with a complaint", but your example is of something that needs to be fixed. I also very, very rarely complain to customer service, and am more likely to use another company if my ire rises to the point where I am considering a complaint.
>but your example is of something that needs to be fixed.
i'm a bit confused at this distinction. i think everyone who complains to customer service is doing so because they want something fixed?
like, in the article, they complained about the malformed calendar invites because they want them to get fixed and no longer be malformed.
i can't even really think of an example of a customer service call that isnt looking for some thing or situation to be fixed