ASN has been dysfunctional for years. They needed a bailout and ever since have only deteriorated in their operations. To be fair, their risk management has surely improved and their new CEO is great. But their actual operations are superbad. They only do the easy loans and mortgages because anything else they can't do. Still I think as a bank they are doing well, everyone is opening accounts there. Marketing matters more than service I suppose.
“Needed a bailout” is putting it mildly. ASN bank is 100% owned by the state since the got in trouble (like 90% of other Dutch banks).