alt Hacker NewsJust how it goes, vote with your wallet.
My mortgage was with a bank that had a website but no app and I was happy, and then they merged with another bank and only had an app and no website and I was not at all happy (but the bank they merged with also had their own mortgage product with both app and website and I do not know why they didn't migrate to using that platform). I swiftly moved to a bank that incidentally had a lower interest and both a competent app and website, and I noted to the previous merged bank that the reason I was leaving is that they did not accommodate me. Whether that feedback was heard, I'm unsure.
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This is how it should work, but not how it does. Dutch banks don't pass down increases in interest rates simply because the risk of losing customers is so low [1]. Dutch consumers don't want, can't be bothered, or have such loyalty to their bank of choice, that even a criminally-low rate won't convince them to switch bank
[1]: https://www.acm.nl/en/publications/acm-savings-rates-lag-beh...
> vote with your wallet
That's not good enough, you also need to convince regular people to do the same. Your vote alone will not achieve anything.
It was heard and will be taken into work around 2030 once we stop embargoing MCP as a dangerous technology
Not an option if all banks follow suit. If this trend continues you would only switch to a bank who hasn't yet locked down their app yet.
Hopping banks is easy for just savings, but a lot of work and inconvenience for your standard payment accounts, and that's ignoring additional services like mortgages and insurance.