alt Hacker NewsOrthogonal in the business area. But in agreement with the fact that they should hire more people instead of automating every process with non-deterministic tools. You can demand accountability from people, not from agents.
Orthogonal in the business area. But in agreement with the fact that they should hire more people instead of automating every process with non-deterministic tools. You can demand accountability from people, not from agents.
Orthogonal in a sense that I'd like to see advertisers held accountable, but not through customer service. If I need to talk to a human to resolve anything, for me the system has already failed completely.