alt Hacker NewsWe recently went through a version of this with Asana when we discovered their "per seat" pricing is sold in groups of 5 seats. Going from 5->6 users adjusts your bill to 5->10 seats, doubling your price.
It isn't about the money, the principle is gross. Thankfully Asana's core business is now a prompt. We are nearly done replacing it with a native, self hosted client. Will post about it once it is hardened through use. Cancelling our Asana subscription this week.
To SaaS providers (myself included) it has never been easier to leave your service due to mistreatment. Take note.
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Loom was another recent one. $10/month -> 200 something. Why? Apparently people with the same domain as me now required an account including developers who left the company 3 years ago.
same, I transitioned my teams from asana to linear this week, saving money for better product
> Asana's core business is now a prompt
What do you mean? Like a claude code one shot prompt?
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So, you’ve spent a good amount of time on it, to where you hope there’s only a week left, it does a lot less, is less accessible, you can’t fully use it yet, and it’s buggy.
I think the only lesson for SaaS providers, yourself and myself included, is how willing people are to cut off their noses to spite their faces. :)
Similar story here, except we went from Jira to a custom Plane.so build. Everyone from product to engineering loves it, gets features they want added quickly. And for me, I mainly have Claude keep track of everything (mcp).