> Having dealt with many family members just like this, I can tell you they certainly can use Google for search, they just don't want to. When forced to they use it fine.

Exactly! I noticed this when I moved out of my parents' house, when suddenly my mom became an electronics whiz who can hook up VCRs and TVs just fine. I always thought I was the smart person in the house, but now I realize I was just taken advantage of.