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f0cus10 • today at 7:54 AM • 3 replies • view on HN

i mean there's even tickets cut if you need IT to fix a laptop or assign you a locker or unlock the code on your desk ped.

heck, there's even a ticket if the office toilet is clogged


Replies

jmbwell • today at 2:46 PM

It really helps. Tickets are cheap and persistent. Breezing by my office or shooting me a DM is cheap and ephemeral. I’m just going to respond with “do me a favor and put that in a ticket thanks” anyway

tippa123 • today at 8:27 AM

I once had to raise a ticket for a double AA battery for my mouse. This sort of stuff frustrated me enough to start my own company.

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kakacik • today at 9:44 AM

If it works it ain't stupid. Big companies desperately need traceability and ownership. Way too many bullshitters playing politics, being loud on meetings etc but very little actual output.