alt Hacker NewsAs a customer I don’t care what model they are using. Amazon is one of the worst e-commerce platforms (at least here in Germany) - damaged boxes, damaged items, items taking forever to ship, having to deal with rude delivery people just to name a few.
This is perfect example of how to not approach solving business problems. What do they actually need? Listening to customers.
What are they doing? Outsourcing delivery to third parties, lowering quality controls, creating worst working conditions, filling the platform with sponsored listings and ads, allowing any sort of cheap Chinese garbage with fake 5 stars on the platform, making the UI worse and worse everyday, and the list goes on and on…
> Amazon is one of the worst e-commerce platforms (at least here in Germany) - damaged boxes, damaged items, items taking forever to ship, having to deal with rude delivery people just to name a few.
I lived in Luxembourg for 4 years, which you have to order through amazon.de and is fulfilled by amazon.de, and I've never had any of the issues you describe. And that's with an average of 120 orders per year.