You should probably have read the comment that person was responding to, because you seem to have taken the response out of context. OP did file an issue over a year ago, and didn't submit a patch, so they did indeed "just" file an issue. Then they proceeded to whine about no one working on their issue for free.
Didn't read as whining to me, just accurately describing a bug with an anecdote about how it negatively affected them. Then a developer turned up as if hurled from the sky and fixed it! The system works!