This is true of a whole lot of stuff. Many special offers are loss leaders that largely rely on human behavior to make up for the losses, like a credit card that gives you $500 cash back if you spend $2500 in the first 3 months. This only works when a fair number of the humans stick with that card long term, if there are agents running around creditmaxxing then the offers don't work any more.
Many moats are plain inertia. Chase and other big banks bet that you won't switch to a different bank that actually pays interest.
Perfect, if the business model is to scam you out of money because you don't use a service, then it should go away, regardless of the few people getting 'benefit'.
> This is true of a whole lot of stuff. Many special offers are loss leaders that largely rely on human behavior to make up for the losses
Accepting this is currently true, should we prefer this equilibrium?