Microsoft in particular has this tendency to hire random people who have no idea what the product is about and let them loose on the forums to “answer” questions. You end up with a lot of -msft aliases replying complete nonsense.

Like a post about how chrome on windows doesn’t work with a DNS error, and the -msft person reply was instructions to go to the control panel and open IE settings and clear the cache. Like wth? Then they wait for few days, maybe ask if that solves the problem to no reply, then accept their own answer as an answer to resolve the post.