And if the model gets it wrong in the other direction, well, you didn't really need that customer anyway.
I think in this example the decision is "route to team X or team Y"; so the worst-case is it ends up in the wrong teams queue, and gets moved manually.
alt Hacker News
I think in this example the decision is "route to team X or team Y"; so the worst-case is it ends up in the wrong teams queue, and gets moved manually.