Snow day / skiing? Since this has affected our customers, and they're asking us for help, it means I was up all last night.

Ironically, I also had a change window last night to make some configuration changes to improve site reliability. It was a little challenging to get customer approval for both the cost & downtime for this. Let's just say... this will be a much more fun conversation to have next week, and for the account manager to have. "Yes, we'e proactively improved your reliablity, and here's why you were very smart to approve it and pay for it."