alt Hacker News> Most of the calls are going to be 'I forgot my password' and 'it's broken' anyways. So having a robot guide people along the FAQs in the 50+ languages is perfectly fine for ~90% (Zuck's number here) of the calls.
No it isn't. Attempts to do this are why I mash 0 repeatedly and chant "talk to an agent" after being in a phone tree for longer than a minute.
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exe34 • last Saturday at 6:51 PM
I try to enunciate very clearly: "What would you like to do?" - "Speak to a fcuking human. Speak to a fcuking human. Speak to a fcuking human. Speak to a fcuking human."
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And you don't think that this won't improve with better bots?