"extremely successful business decision" and "inherently disliked" can both be true. Increasing fees quite often works out for the business too, but consumers don't generally like it.
> consumers don't generally like it
I'd prefer looking at what (potential) consumers actually do rather than what they say. "Saying" is a really weak signal.
> consumers don't generally like it
I'd prefer looking at what (potential) consumers actually do rather than what they say. "Saying" is a really weak signal.