alt Hacker NewsThe pleasures of poor product design
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Such badly designed products are easy to spot by visual inspection.
Unfortunately, if you go shopping in a supermarket or online, you can find a huge amount of bad products that look like they were well designed, but in reality some of their parts are made from wrong materials, and you discover this only at home, after using them for a few months, or for a few days, or even after a few minutes.
For instance, I have seen devices where pressure-regulating springs were not made of spring steel, but of ordinary steel and they lost their elasticity after a very short time, making the device unusable, water buckets supposedly made of stainless steel that were actually made of chromated steel, which rusted at joints after a few months and a lot of diverse devices where parts that suffer cyclical stresses are not make of a fatigue-resistant material, so they break after a short time of use.
There are countless examples of this kind and all have this problem that you cannot detect visually if the correct materials are used, or not, like you can recognize an inappropriate shape.
Sometimes the world changes such that two parts of a process that used to be tied together are unraveled into separate practices. Technology always plays a part in this, but AI is driving this process in many fields now in a way that is outside the bounds of what we were prepared for mentally.
Usually this happens slowly enough over time that we can adapt to it sociologically or generationally such that we don't see or feel the pain so distinctly. There likely were people that were upset when commodity paints were introduced because, for them, part of painting was creating your own palate of paints. Of course, you can still do that even today, but it is no longer necessarily tied to the process of painting.
This is happening in areas that we didn't anticipate it happening and happening to a bunch of them at the same time. Ignoring point-in-time AI model quality meaning that a given output is 50, 80, 95, or 99, 100, of 120% as good as a human, we have the ability to use AI now to achieve outcomes in many fields that required some sort of craftsmanship to achieve prior.
People who enjoy the craftsmanship are understandably shaken up because their craftsmanship has been drastically devalued. Some people simply want to achieve the outcome and were previously frustrated by being gatekept by not having the skill or experience that craftsmanship demanded and they are now thrilled to be able to do something they couldn't before. Both of these are understandable experiences and exist/live together without contradiction.
This gets quite close to chindogu, the Japanese art of designing objects that kind of serve a very niche purpose, but then without being useful. https://www.tofugu.com/japan/chindogu-japanese-inventions/
I’ve always enjoyed the “useless teapot” that Don Norman has on the cover of DOET: https://images-na.ssl-images-amazon.com/images/I/61KtiLw7BtL...
this really reminds me of the "worst volume control" from reddit https://uxdesign.cc/the-worst-volume-control-ui-in-the-world...
IC: With AI getting bigger and more controversial and so on, have you used AI to create any of these designs?
That is an interesting point to bring up, because this type of "almost but not quite right" is exactly what AI seems to naturally create.
You can see some of these objects at Musée des Arts et Métiers: https://www.arts-et-metiers.net/musee/les-objets-inconfortab...
"what if objects were actually designed for a bad user experience, instead of a good one? she recalled in a 2018 TED talk. That was my ‘eureka’ moment."
Or, she stumbled upon some article or the very Wikipedia page about it:
for the record, I am a furniture designer class 1985 Primrose Center and I made a table without a top to demonstrate this point: https://www.jeisch.com/img/furniture/tab_no_top_1988.jpg and another one which is a table which is a holder for a painting: https://www.jeisch.com/img/furniture/tab_pointy_1987.jpg the painting which is being held in the pointy table is this: https://www.jeisch.com/img/paintings/oil_martyr_1988.jpg but it slides in and out basically it is a horizontal holder a painting.
The double glass (not in the article, but on her website) would actually be kind of romantic. Still impractical, but romantic.
I love that these are all fairly beautiful, stuff you'd really love to have if it wasn't fundamentally unusable.
This is a link to the interview. here is a link to the products website: https://www.theuncomfortable.com/#
This reminds me of Jacques Carelman's Catalogue d'objets introuvables. Highly recommended. It has already been mentioned on HN: https://news.ycombinator.com/item?id=9789216
I feel like I've seen some of these designs a VERY long time ago? Is this something old that the person was just interviewed on recently?
These would fit well in the Codex Seraphinianus.
I’m pretty sure I’ve used cutlery pretty close to this in some hipster restaurants.
Now I’m wondering how you could create ‘uncomfortable’ versions of simple command line tools (ls, cat, more etc.) or perhaps shells.
Emacs and/or vi, depending on your inclination, have text editors covered already, of course ;-)
as a designer and innovator, i appriciete this. this gives me ideas really out of box, just to see these. amazing!
i also do this for ui and app logic: go to some Microslop service, they are all like these...sad but true
What's wrong about the glasses? I've been staring at them and trying to figure out why they're unworkable, as opposed to just a quirky pair of specs.
Apple's famous wireless mouse with the charging port on the bottom would fit into that gallery without anyone batting an eye.
The glasses would be great for pool playing, as they would sit higher on your line of sight :)
The funny thing is that the toothbrush would actually come in handy for cleaning stuff other than teeth.
For example, the inner water tank of a robotic vacuum.
This is such a great reminder that "good design" is mostly invisible until it breaks
What kinds of terrible product designs have you seen?
Reminds me of "The Fall and Rise of Reginald Perrin" series where the main character (played by the brilliant Leonard Rossiter) opens up a shop called "Grot" that deliberately sells useless items. Unfortunately, he was hoping for it to be an interesting failure, but it succeeds even after he deliberately hires the worst possible staff to run it.
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given the title, so may software developers must be living in bliss! /s
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All seems very contrived. Not what I would call creative
I found this bit interesting:
> Basically, one reason I’ve lost a lot of will to do anything is because of AI’s existence, and I don’t want to use it. Because I have zero personal time, zero time whatsoever to do anything, so sometimes I’m thinking, “Oh, I could do this task or that task so much faster if I used AI,” but I don’t want to use AI, so then I don’t want to do the task at all. So I don’t have the time to sit down and model something because I know there is a faster way, but I don’t want to use the faster way, so the thing doesn’t get done.
I'm not completely sure, but I think her reasoning is that AI made it a lot easier for random people to just have the idea and translate it into an image in a minute or two, and this cheapens the whole experience for her, to the point that it no longer seems worth doing.
It's sort of a funny point. I think most painters are happy that they don't have to go out and grind up snails to make their own purple pigment, but are perhaps less happy if somebody can produce a painting indistinguishable from their own effort with no manual handwork skill at all. It's like there's a minimum threshold of human skill and investment for an object to be interesting beyond its pure functionality, and functionality has little to do with art (but a lot to do with, say, software).