alt Hacker NewsI think Google has done some cool stuff, and I think in a lot of ways they're, at least historically, one of the less evil big tech players.
I gotta say, though, that my experience with trying to get them to sort out any kind of issue with their services makes me reluctant to spend any money with them.
I bought a Pixel phone. As per the sales terms, the phone came with one year of Gemini AI Pro service. Except, the redemption process to get the year of service didn't work for me. I contacted Google, they never fixed it or offered any solution. I simply didn't get the year of service I was promised.
My friend, who bought a Pixel around the same time, also wasn't able to get the year of Gemini they were promised.
That same friend has a Google One subscription, billed through their phone carrier. Recently, Google (or the provider?) discontinued that specific Google One plan, as well as the option to bill via your carrier. This was all covered in an email sent to my friend. As consolation, the email explained, my friend was given the option to switch to a different plan, billed monthly by Google (instead of their phone carrier), with 6 months free. Except, the new plan, and the 6 months free, wasn't selectable as a plan type for their account. So my friend emails Google about it and, to my complete lack of surprise, Google was unwilling/unable to provide any resolution.
At this point, I legitimately don't understand why, unless I had no other option, I would pick Google for services. They clearly put no real effort into resolving any service issues for any customer that's not spending millions with them.
Replies
It took me 13 years to get them to unban my adsense account. To this day I still have no idea what happened and have assumed it was a competitor sending fake clicks or something.
> I think Google has done some cool stuff, and I think in a lot of ways they're, at least historically, one of the less evil big tech players.
It's been a decade since Google broke their promise not to use information gleaned from your use of their services to sell ads.
> Google quietly erased that last privacy line in the sand — literally crossing out the lines in its privacy policy that promised to keep the two pots of data separate by default. In its place, Google substituted new language that says browsing habits “may be” combined with what the company learns from the use Gmail and other tools.
Anyone have an idea whether it would be practical to go to small claims court? I'm curious if this is a path consumers can take if a corporation breaks an agreement?
Same. Purchased Pixel 9 Pro XL, didn't get my year of Gemini or Google One, technical missuport couldn't be bothered circling between all the investigation steps I did and re-did already and tej "fixes" that have been verified ate not fixing anything.
"Support" agents couldn't be bothered - this feels like AI trapping me in the tarpit maze to save a few USD on the disk storage and infefence cost, effectively scamming me.
Protonmail is the solution, or hosting your own email server but that one is more complex.
> ... my experience with trying to get them to sort out any kind of issue with their services makes me reluctant to spend any money with them.
When you pay for Google Workspace you are the client, not the customer and they do answer phone calls for support. The only two times my wife and I needed them for our SMEs, they picked up the phone and helped us resolve our issues. Super professional too. Haven't needed to give them a call in something like 8 years now.
Don't know about Pixel phone and Google One subscriptions but for SMEs Google Workspace is a godsend: it's incredibly cheap per employee and it's the way out of the Microsoft mediocrity. Everything only requires a browser, no matter the OS (wife works from Linux and now added a Mac Mini, for example): Windows can, at long last, get the middle finger in SMEs.
I'll forever be thankful to Google for allowing me to help many people get rid of Microsoft products, including Windows.
> I contacted Google, they never fixed it or offered any solution. I simply didn't get the year of service I was promised.
Contract violation. The problem is it's simply too burdensome to go to small claims court.
Sounds more like a question why there isn't a class action and deregulation push against them.
People really fail to unionize when they can just piss in the wind.
[dead]
I agree with your sentiment, but I wanted to call out that they've always been just as evil as other big tech companies.
I think their motto of "don't be evil" was some pretty clever PR.
I started questioning it c. 2008 when they ghosted me on resolving an issue with my blogspot site that was a bug in the platform. All I could get was a condescending non-response from a "diamond" volunteer on a forum. They were apparently the gatekeepers to reaching actual support.