alt Hacker NewsSLAs should be standard for any paid service, especially on the enterprise side, but also on the consumer side. Being immature as a company does not excuse a lack of service delivery.
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phs318u • yesterday at 9:29 AM
If you can point to a consumer targeted service that provides and keeps their SLAs, I’ll be impressed.
Not every customer, even a paying customer, demands reliability at a particular level. Market segmentation tends to address those situations: pay more, get more.