This comment seems unnecessarily hostile.
They appear to take issues seriously mostly when they become posts on hacker news and when articles are published online by major news sites. Customer support is mostly a bot. I don't even know how to reach some actual humans to get support.
I'm sorry if you and others are offended. They've had these issues for several weeks now. I haven't seen any real improvements during this time. I see more features and more bugs.
There have been several releases made over the last few days without any changelogs. The quotas are still as opaque as they've been. This company has some extremely shady business practices.
Do you really want HN by like Stepford Wives? Dang is already doing to good job on closing on that, no need to encourage them more.
The hostility is all Anthropic.
Why?
It seems just fine to me. This is what Anthropic needs to do if they want to survive. I'm always looking out for someone to integrate an actually good harness to a good model. Once that happens, I'm jumping ship if Anthropic keeps playing these tricks.
It's almost unusable for me now. A simple prompt to merge 3 sub-100-line files with simple node code, on Sonnet 4.6, uses up 20% of my 5 hour quota, on a new/fresh session.