alt Hacker NewsWe keep seeing things like cryptic error messages shown to end users simply because of the disconnect between the programmer and the end user.
If the programmer gets to intimately understand the user's experience software would be easier to use. That's why I support the idea of engineers taking support calls on rotation to understand the user.
Both can be true at the same time, a product manager who retains the big picture of the business and product, and engineers who understand tiny but important details of how the product is being used.
If there were indeed perfect product managers, there would no need for product support.
>We keep seeing things like cryptic error messages shown to end users simply because of the disconnect between the programmer and the end user.
A lot of the error messages I'd write were for me, especially those errors I never expected to see.
The typical feedback I'd get from end users is "your software doesn't work". If they can send me a screenshot of the error I'm halfway to solving the problem.