i call BS on this story
I have seen similar at my company so it is highly plausible.
I call unintended consequences on this KPI culture
They polished the turd more than stating, but the bones are real.
I don’t.
Things that rhyme with this have indeed been happening at the biggest names.
If you've never seen this level of perverse incentive, you have been lucky. The creation of and subsequent exploitation of them aren't new. For pre computer examples: https://freakonomics.com/podcast/the-cobra-effect-2/