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f4stjacktoday at 7:59 AM2 repliesview on HN

Just a small note about fastmail: Do not launch a trial with your planned username. Because I have opened up a trial account, it expired and when I decided to reactivate it (with payment in mind) I find myself unable to sign in. I cannot reset my password as it says "Sorry, we canʼt find an account with that username." and it does not let me log in.

Then again I also moved from gmail to mailbox.org and am a happy camper since. I don't know if we are a majority but I find myself cutting all ties with google services (youtube premium, drive, gemini etc.) as they try to force unwanted features and workflows in my daily life.


Replies

tiimbztoday at 11:06 AM

I had the same issue, but after contacting support, I was able to re-claim the email address from my trial account and use it as an email alias of my main Fastmail account.

meixgertoday at 10:24 AM

Ditto: I've also lost my Proton username because my trial account has expired.