alt Hacker NewsIt's the gold standard for bad support: pretend the user has a problem.
There once was this thread on a blog for a windows XP pirated edition. Someone commented that something small didn't work. They replied in less than a minute, that's terrible! 10 minutes later the version was incremented and a new reply said: Try the new version! After 30 minutes the bug fix was confirmed.
They weren't trying to be funny but it still makes me laugh how it compares to Microsoft, the 3 trillion software company.
I worked for a long time in IT Support and this generalisation, like all of them, is false.
If someone tells me that a program crashes in 50% of the time on launch but it's only him reporting it, it is almost certainly his problem and not a problem of the program. Especially if you're supporting millions of people.
This is not some prejudice story people make up. It is happening. Every day to thousands of poor IT Warriors on the front.