alt Hacker NewsYou really ought to study recent developments in the service industry. Olive Garden added a tablet to every table so that customers can place their orders without talking to or waiting for a waiter. The goal was faster, more accurate service, since now the waiter did not need to remember your extremely detailed order.
And yet most people prefer talking to a waiter. There are other restaurants that have tried similar approaches and people would almost always deal with people rather than a robot.
I would love a robot to clean my home and do household chores, but in the service industry I would prefer real humans doing the work.
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I'm sure their numbers show the tablet in use, as corporate desires. I place my order with the waitress and she picks up the tablet to place it, citing "that's what they want us to do"
> ...and people would almost always deal with people rather than a robot.
Here's the thing: they don't give a rat's you-know-what about what you prefer. And it's not just due to arrogance (maximizing profit) it's due to the harsh economic realities of running a service business in the US.
I'm an American who has lived in Asia for many, many years. It's very common in many Asian countries for restaurants and the like to be virtually overstaffed, and many businesses (especially cafes) are open ridiculously long hours. Mostly because labor is cheap and many of these businesses are family-owned, so family members (sometimes including children/teens) perform the labor. And also because the costs of starting a small business and keeping it running are much lower.
Whenever I visit the US, I have to prepare myself for woefully understaffed businesses...that charge 2-3x what a meal, coffee, etc. costs in much of Asia. And many are open for 5 hours a day because they can't stay open longer and make money.
Beggars can't be choosers. The economics of American life, and the expectations that have been bred, have led to a situation in which paying more for less is the norm and it's only going to get worse. Unless you're willing to pay $20 and wait 30 minutes for a cappuccino, expect fewer humans to be serving you.