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wahnfrieden • yesterday at 5:02 PM • 2 replies • view on HN

Just bear in mind that if they don't like how often you return or the circumstances, they will issue you a sudden lifetime ban

But also if you go to support chat (not via the order details, which often rejects attempts at getting support) via the site footer, and escalate to an agent, you can tell them you don't have a post office that's easy to get to for you and don't drive etc. and they will just issue you a refund (if it's a quality problem). Done this many times when the product was damaged.


Replies

rlpb • yesterday at 9:00 PM

> Just bear in mind that if they don't like how often you return or the circumstances, they will issue you a sudden lifetime ban

I think that if I had to return frequently, I'd find a different vendor well before Amazon would decide they don't want me as a customer.

On the rare occasion I want a return, I've assumed that the reason they handle it without any issue is because they can see my lifetime purchase value vs. my return rate.

Maybe they don't care about my stats I guess but whichever way I'm currently happy in that regard.

I do worry that the competition is being wiped out, but I don't believe in boycotts for idealistic antitrust reasons.

phainopepla2 • yesterday at 6:01 PM

Your second paragraph seems to explain your first.

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