Is your implication that they are cheating Amazon by claiming there is no easy return route? Or are you saying that their many returns drew a ban even when they were being approved for them?

There is too little detail in the GP to draw a conclusion, so this comment seems unfair.

You're suggesting I've been banned for abusing the service?

I've never been banned and I don't abuse it. What I said is also true, that I don't drive etc.

I don't need to have been banned myself to know how they've operated with others. And seeking refunds for goods that were damaged upon arrival is not abuse. There's no need to give in to their first preference to return an item when it is in fact their policy to process refunds for them too, they just hide it behind customer service protocols instead of exposing it in UI. You don't need to settle for the first suggested remediation from a business's customer service to be ethical, or shaming people for escalating. That's just being a chump.