alt Hacker News>I never contact customer service with a complaint, I just don't use them again.
my phone provider double-charged my credit card so i had to call in and get it reversed.
would you just accept the double charge, cancel your contract (and pay the cancellation fee), and then move to one of the other handful of providers?
I mean, you quoted them as saying "with a complaint", but your example is of something that needs to be fixed. I also very, very rarely complain to customer service, and am more likely to use another company if my ire rises to the point where I am considering a complaint.