alt Hacker NewsI never contact customer service with a complaint, I just don't use them again. But I have, very occasionally, contacted customer service with a "could you pass on my thanks to ..." for a particularly good product or service. The last a couple of months ago to Marks & Spencer for whoever it was who discovered their Len de l'Ell wine, which is fabulous. I was so insulted by the AI response that I'll never do that again.
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>I never contact customer service with a complaint, I just don't use them again.
my phone provider double-charged my credit card so i had to call in and get it reversed.
would you just accept the double charge, cancel your contract (and pay the cancellation fee), and then move to one of the other handful of providers?
Can we not tell these stories? This isn't reddit.
I think ideally a product should not need customer service in the first place.
I had wildly different results. A lot of customer service sucked, other customer service was ok-ish. But in general it always takes away my time. Often a really well-designed manual, FAQ etc... solves most issues. Only in a few instances I had to rely on customer services.
Don't you run out of companies to use?